Will Technology Replace Insurance Agents?

Will Technology Replace Insurance Agents?

Chatbots, artificial intelligence (AI) and machine learning — technology is changing the landscape of the insurance industry. There’s a new facial recognition software , created by Lapetus Solutions Inc., that analyzes how well a candidate for life insurance will age. Facial recognition technology already promises to prevent fraud and crime at ATMs and self-checkout counters . Emotion recognition technology holds the promise of preventing insurance fraud by building upon facial recognition. It could help agents recognize a person’s emotional state based on voice signals and word usage. These tools may help agents and carriers measure risk while better serving […]

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